Airdog USA Reviews

You can contact Airdog USA through the following ways: - Office Hours: Mon-Fri, 9am- 5pm PST - Office Phone Number: (800) 958-9609 - Email: support@airdogusa.com - Address: 3637 San Gabriel River Parkway, Pico Rivera, Los Angeles, CA 90660.

The Airdog X5 is an energy-saving and eco-friendly product. It uses non-consumable collecting plates instead of producing fiberglass waste. The collecting plates in Airdog X5 are washable and reusable, so there's no need to spend on HEPA filters and others. The composite catalyst gauze is also reusable. Some customers might need to change the composite catalyst layer every 6-24 months to refresh the smell. The cost of the catalyst layer is only a small fraction of the cost of HEPA.

As for the products, the Airdog X8 Air Purifier-1000 sq.ft is priced at $1,199.00. The Airdog Pro Air Purifier-530 sq.ft is priced at $999.00. There's also a product called FitAir Full Kit which starts from $119.00. Please note that these prices are subject to change and it's always best to check the official website for the most accurate and up-to-date information.

Airdog USA offers a variety of products and services. Some of the popular products include the FitAir Full Kit, Aroma Diffuser, Fast Drying Collecting Plates, Composite Catalyst Filter, Metal Collecting Plate - X8, Wire Frame, Pre-Filter Screen, Booster Battery Module - FitAir, Airdog Remote Control, FitAir Replacement Parts, Airdog Battery Powered Folding Fan, Airdog Mist Free Room Humidifier, Airdog Pro Air Purifier-530 sq.ft, Airdog V5 Car Air Purifier, Airdog X3 Home Air Purifier-215 sq.ft, Airdog X5 Home Air Purifier-450 sq.ft, Airdog X8 Air Purifier-1000 sq.ft, and the Fitair Necklace. They also provide services such as fitair replacement parts, wire frame, catalyst filter, booster battery module, and humidifier replacement filter services. They provide prefilter screens, collecting plates, and remote control services. The Airdog X5 Air Purifier is one of the most popular products available on Airdog USA’s website.

Airdog USA accepts a variety of payment methods. These include Visa, Master, Maestro, Paypal, American Express, Shop Pay, Apple Pay, Google Pay, Discover, Diners Club, Meta Pay, Amazon Pay, and Klarna Pay. When you place an order with Paypal, you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password. You may still check out even without a PayPal account. To do so, please click on "Pay with Debit/Credit Card" and you'll be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal. Your order will be shipped to your PayPal address. Ensure you have selected or entered the correct delivery address. The available credit card options are listed above. Please note that Airdog does not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on their site, please consult your card-issuing bank for information. Please wait until you see the "Thank you" page, otherwise, your order will possibly become an abandoned checkout.

The return policy of Airdog USA is as follows: You have thirty (30) days from the date you receive their products to contact them for a return authorization (RA) number to return the item for a 100% refund (excluding return shipping fee). The products returned must be in good physical condition (not physically broken or damaged). All accessories originally shipped with your order must be included with the return. If you open a dispute/claim regarding the order, the thirty (30) day return policy will not be applicable and will be null and void. Any returned product that is damaged through customer misuse or is missing parts due to customer tampering will result in the customer being charged a 50% fee. If you would like to cancel your order while the item is in transit to you, all cancellation requests will be subject to a 15% cancellation fee. They also have a circumstantial extended return policy in place. If you would like to return your item within reason during the 60-day window, you will be subjected to a 25% restocking fee. During the 90-day window, you will be subjected to a 30% restocking fee. There are no exceptions once past the 90-day window. If you need to return an item, you need to call or email them within thirty (30) days of receiving the item to get your return authorization (RA) number. They will issue the RA# and ship the return shipping label to you and you'll need to pay for the return shipping cost. Once you receive the shipping label, please return the item (and any accessories included) in the original package. Include a note with the RA# and a brief description of the issue that caused you to return the item. Returns should be sent to the address provided with your RA number. Once they receive the returned item, they will process the refund within 2-5 business days. Their return address is 154 Norton Ave. Barberton, OH 44203. If shipping damage happens, please send them a detailed description of the damage and they will provide you with the steps for submitting a shipping claim. Shipping Damage Claims later than 14 days from receipt of the product will not be considered.

The Return Policy of Airdog USA is as follows: Customers have thirty (30) days from the date they receive the products to contact Airdog USA for a return authorization (RA) number to return the item for a 100% refund (excluding return shipping fee). The products returned must be in good physical condition (not physically broken or damaged). All accessories originally shipped with the order must be included with the return. If a dispute/claim regarding the order is opened, the thirty (30) day return policy will not be applicable and will be null and void. Any returned product that is damaged through customer misuse or is missing parts due to customer tampering will result in the customer being charged a 50% fee. Any returned product that is damaged due to not adhering to return instructions will be liable for damage fees. If a customer would like to cancel their order while the item is in transit to them, all cancellation requests will be subject to a 15% cancellation fee.

Airdog USA also has a circumstantial extended return policy in place. If a customer would like to return their item within reason during the 60-day window, they will be subjected to a 25% restocking fee. During the 90-day window, they will be subjected to a 30% restocking fee. All extended return requests are assessed on a case-by-case basis. Those with reasonable circumstances will be notified of approval. Once approved, all requests for extended return will be subjected to the aforementioned restocking fee. There are no exceptions once past the 90-day window.

The Shipping Policy of Airdog USA is as follows: Orders from the United States and Canada will be shipped from the United States typically via UPS, USPS, or FedEx. Orders from other countries will be shipped from their factory in China. The shipping method ranges from DHL, TNT, UPS, and FedEx. It depends on the shipping address and the item ordered. They have different shipping rates for different products and countries. Customers can check their shipping fee at the checkout page. Once an order ships, Airdog USA will send an email including the tracking number and carrier. Customers can then track their order status in time. If shipping damage happens, customers should send a detailed description of the damage to support@airdogusa.com and Airdog USA will provide the steps for submitting a shipping claim. Shipping Damage Claims later than 14 days from receipt of the product will not be considered.

To contact Airdog USA for a return authorization number, you can call or email them within thirty (30) days of receiving the item. The office number is (800) 958-9609 and the email is support@airdogusa.com. They will issue the return authorization (RA) number and ship the return shipping label to you. You'll need to pay for the return shipping cost. Once you receive the shipping label, please return the item (and any accessories included) in the original package. Include a note with the RA number and a brief description of the issue that caused you to return the item. Returns should be sent to the address provided with your RA number. The return address is 154 Norton Ave. Barberton, OH 44203. Once they receive the returned item, they will process the refund within 2-5 business days. Please make sure the products returned are in good physical condition (not physically broken or damaged). All accessories originally shipped with your order must be included with the return.